At Diamond Wheels Arteaga, your satisfaction is our priority. Please read the following policy carefully.

1. Return Eligibility

You may request a return within 14 days of delivery.

Items must be returned in unused, uninstalled condition, with all original packaging and accessories included.

Custom or personalized items are non-refundable.

2. How to Request a Return

To request a return, email our support team at: [email protected]

Please include your order number and the reason for the return.

Our team will provide instructions on how to ship the return and, if applicable, a return shipping label.

3. Return Shipping Costs

Unless the item was defective or incorrectly shipped, customers are responsible for return shipping costs.

We recommend using a trackable shipping method to ensure the return reaches us safely.

4. Refunds

Once the returned item is received and inspected, we will notify you by email about the approval or rejection of your refund.

Approved refunds are issued to the original form of payment within 5–7 business days.

Original shipping charges are non-refundable unless the product was defective or a mistake was made on our part.

5. Exchanges

If you would like to exchange an item for a different size, color, or model, please return the original product following the return instructions, then place a new order for the desired item.

6. Defective or Damaged Items

If you receive an item that is defective or damaged, contact us immediately at: [email protected]

We will arrange for a replacement or a full refund, including any applicable shipping costs.